Refund Policy
Because of FDA regulation and policies, Sweet Dreams Confections is not able to return perishable items. This means that nothing that is edible may be returned unless we incorrectly shipped the wrong item(s). If an item was ordered in error, please contact us immediately so that we can cancel it; if a perishable item has already shipped, we are unable to refund the purchase. We do, however, accept returns on non-perishable items.
If you have any question about any of our products, please contact us before you place your order.
Broken or defective products will be either reshipped or refunded to the customer. We take care to carefully package all our items, but we cannot be held liable for damage to fragile products nor of melted products that were not sent via expedited shipping.
Refund requests must be submitted within 7 days of receiving your order and are reviewed based on the above criteria. Please contact us to begin the refund process.
Shipping
We strive to ship quickly. Sometimes it takes longer to put orders together, so we reserve up to 48 hours for processing time. While we don’t typically need this long to get your order out the door, large orders and ordering around the holidays may push it closer to that 48-hour window. For those that don’t want to wait for their order to ship, we offer in-store pickup for everyone who can come by.
If you’ve ordered treats that are temperature sensitive like chocolate, caramel, and meltable candies, we highly recommend expedited shipping. It is also wise to order temperature sensitive treats earlier in the week with expedited shipping to be sure your treats won’t be sitting in a shipping facility over the weekend.
Please bear in mind that we are not responsible for any melted edibles, regardless of how it was shipped.
If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Sorry, But we are unable to ship to PO Boxes.
Allergies
We love our customers and want them to be safe. We offer thousands of types of treats and while we provide a variety of candy options, please note that we cannot guarantee allergy-free products. We make many of our products in-house and there may be cross contamination with wheat, gluten, milk, eggs, nuts, and/or soy. If you’re sensitive to any of these ingredients, please contact us prior to ordering.